Shipping Policy
Shipping is calculated at checkout based on the total weight of your order. Ordering multiple items may increase the shipping cost.
Orders are dispatched within 5 working days.
I ship using:
Royal Mail Tracked 48® – £2.75+ (delivery aim: 2–3 working days after dispatch)
Royal Mail Tracked 24® – £3.65+ (delivery aim: 1 working day after dispatch)
Delivery times are estimates not gurantees
All items are carefully packaged to ensure they arrive safely. Please note these prices are for mainland UK only, times and prices outside of the mainland may be considerably more.
I currently ship within the UK only. However, if you are based internationally and would like to make a purchase, please email me and I'll see what I can do.
Once your order has been dispatched, delivery times are the responsibility of Royal Mail. If your order does not reach you by the stated delivery date provided by Royal Mail then please email me.
If you need it delivered quickly please email me and I'll see what I can do.
In the unlikely event that your order arrives damaged, please contact me within 48 hours of delivery with photos of the item and the original packaging. Claims reported after this timeframe may not be eligible for a refund or replacement.
Please see the Returns Policy Page for further information on returns and exchanges.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail messymissyceramics@gmail.com